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FAQ & SUPPORT
How can we help?
Message us directly or find your answer below in the most common questions.
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Email
Talk to us directly.
WhatsApp is fastest, email if you need more detail.
support@powrly.de
FAQ
Your answer might already be here.
The two options
How can I work with you?
In two ways: you buy a station and keep 80% of every rental (option 1). Or we install a station for you, you pay nothing and get 20% of every rental (option 2).
Which option is right for me?
If you want the biggest share and can invest, take Way 1. If you'd rather invest nothing and still earn, take Way 2.
Can I switch options later?
Yes, just let us know.
Hardware & setup
How big and heavy is a station?
23,8 × 22 × 23,5 cm and 5,25 kg.
How many power banks does it hold?
8. With a slot extension, it holds more.
What do I need to set it up?
A power socket and a clearly visible spot. No tools needed.
Does the station need its own internet?
It connects via 4G or Wi-Fi.
And if the power goes out?
Without power, no rentals are possible. Afterwards, the station reconnects on its own.
Can I brand the station?
The display can show your ads. Other customisations we agree on case by case.
The dashboard
What do I need it for?
With option 1, it shows you revenue, rentals and the condition of your stations.
Can I manage several stations?
Yes, all stations run in one account.
Do guests need an app?
No. The dashboard is for operators only, guests rent directly at the station.
Option 1: purchase & terms
What does a station cost?
It depends on the number, and you get the price in your offer. From five stations each one gets cheaper. There's no licence fee and no monthly cost.
How much do I earn per rental?
With Way 1 you keep 80% of net revenue. How much that is depends on your price and the rental time.
Is there a minimum revenue?
No.
Do you guarantee income?
No. Revenue depends on the location, which is why we only give example calculations.
Do I need staff?
No, the station runs unattended.
Do you sell to private individuals?
No, we only sell to businesses.
Locations
Which locations work best?
Places where guests stay a long time: clubs, bars, event venues, bowling and pool halls.
Power bank & rental
How does a guest rent one?
Tap a card on the terminal, take the power bank, done.
Which cables are built in?
USB-C, Lightning, Micro-USB.
How much charge does a power bank hold?
5.000 mAh.
How much is the deposit?
20 €. It's only held and is released after the return.
And if a power bank doesn't come out?
Then the guest pays nothing. At rental only the deposit is held, and the charge happens only once the power bank has actually left the station. We eject it again remotely or release the hold right away.
What happens if a power bank isn't returned?
Then the maximum charge of 20 € applies and the guest keeps the power bank.
Service & support
Who takes care of maintenance?
We do. We see every station remotely and notice when something sticks. Usually ejecting the slot again or restarting the station remotely does it. If a part does break, we send you a replacement.
Does this mean extra work for my staff?
Hardly any. Guest questions go to our support. If something needs a hand on site, like fitting a spare part, we tell you exactly what to do.
What warranty applies?
12 months on the hardware. Details are in the terms and conditions.